Terms of Sales
TERMS & CONDITIONS
www.maisongermaine.com is published by the company IPPL FRANCE, a French simplified joint stock company with a share capital of 1euro, with a registered office situated 229 rue du St Honoré – 75001 Paris, France, registered with the Paris Company and Trade register under no. 92107967900012, with an intra-community FR49921079679. (hereinafter “IPPL FRANCE” or the “Company”).
I – GENERAL PROVISIONS
The General Terms and Conditions of Sale detailed below apply to all orders placed with IPPL FRANCE for all products and services offered on the Website (the “T&C’s”). They can be accessed at any times on the Website.
IPPL FRANCE reserves the right to adapt or modify the T&Cs at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order. Consequently, placing an order by a client implies complete adherence, without reservation, to these terms and conditions.
II – WEBSITE’S INFORMATION AND ACCESS
www.maisongermaine.com is an e-commerce merchant owned and managed by IPPL FRANCE.
The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by IPPL FRANCE or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events” as recognised by the French courts. IPPL FRANCE is not liable for any damage incurred by an unavailability of the Websites.
IPPL FRANCE does not make any promises about the availability or accessibility of the Websites or guarantee that the access to the Websites, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, IPPL FRANCE may be obliged to partially or totally suspend access to the Websites temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
IPPL FRANCE reserves the right to update the Websites, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
III – SUBSCRIPTION TO THE WEBSITE
To place an order, the client shall at first create a personal account by filling its personal data (the “Personal Account”).
Subscription of the client shall be validated by IPPL FRANCE after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.
By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, IPPL FRANCE shall not be held liable in case of any inability to deliver the products ordered.
In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to IPPL FRANCE’s payment provider. IPPL FRANCE reserves the right to refuse any request or order and to close an account at its sole discretion.
IV – PRODUCTS
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of IPPL FRANCE. IPPL FRANCE cannot be liable in case of an order cancellation because of stock depletion.
IPPL FRANCE takes the greatest care in the presentation and description of the products in order to provide the client with the best possible information. However, some non-substantial errors may appear on the website, which the client acknowledges and agrees to.
In any case, in the event of nonconformity of the product delivered compared to its description on the website, the client may either exercise his right of withdrawal, which will result in an exchange or refund of the price (in whole or part) that has been invoiced.
V – ORDER
Acceptance of an order placed on the website is subject to compliance with the procedure put in place by IPPL FRANCE, expressed by a succession of different stages that the client shall follow in order to validate their order.
Client may at any time change or remove the products added in its basket (the “Basket”). Client may modify at any time its Basket before validating the order.
The Basket summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding custom duties and other taxes.
The price paid by the client doesn’t include customs duties and others taxes. Such additional costs shall be directly paid by the client to the carrier.
Confirmation of the order by the client implies the acceptance of all provisions of T&C’s.
An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the client by IPPL FRANCE. For this purpose, the client formally accepts the use of email for receiving confirmation of the contents of their order from the company IPPL FRANCE.
In any event, the invoices are available in the 'my account’ section.
VI – ORDER REFUSAL
IPPL FRANCE reserves the right to remove at any time any product displayed on the website and/or to replace or modify any content or information related to any product. Despite the best efforts of IPPL FRANCE to satisfy the client expectations, IPPL FRANCE may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.
IPPL FRANCE cannot be held liable in case of the removal of a product from the website, and in case of the replacement or modification of any content published on the website or refusal of an order after having confirmed it by email.
IPPL FRANCE reserves the right to refuse or cancel any Order placed by a client with whom IPPL FRANCE has currently a dispute concerning the payment of a previous order or an objective suspicion of fraud.
VII – PRICES AND TERMS OF PAYMENT
Prices are mentioned in the website in Euros for the EU zone and US Dollars for United States of America and Canada. Prices include V.A.T. but excluded any customs duties and other taxes.
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.
IPPL FRANCE reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our partner SHOPIFY. The client expressly acknowledges that disclosure of their bank card number to IPPL FRANCE gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by IPPL FRANCE to the email address registered by the client.
Client may at its discretion save its payment card details for next purchase. Such information is kept and processed by SHOPIFY. IPPL FRANCE will never keep payment card details.
The data recorded and kept by IPPL FRANCE constitutes proof of the order and all previous transactions. The data recorded by PayPal or SHOPIFY constitutes proof of the financial transactions.
Please note that, some international banks or credit cards charge a foreign transaction fee for online purchases from online stores based in the European Union. Please contact your bank or credit card company before purchasing to confirm, and email contact@maisongermaine.com for any questions.
VIII – DELIVERY
Deliveries are carried out by Colissimo, Yunexpress, Monday to Saturday, depending on the option chosen by the client at the time of validating their order.
Delivery operates at the time of the transfer of the product’s physical possession to the client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the website at the time of the Order in the section “Delivery and returns”.
The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the client’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to IPPL FRANCE which reimburse the Client within eigth (8) days from the products’ receipt by IPPL FRANCE.
Orders are shipped within 12 business days for a delivery in metropolitan France and 15 business days for an International Delivery, from the first business day after the confirmation of the Order.
IPPL FRANCE cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
If the order has not been delivered within 15 days following the 1st day it has been processed, and is not delay is not justified by a case of force majeure, the client may request the cancellation of the sale within a maximum period of 14 days. IPPL FRANCE cannot be liable of any direct or indirect damage resulting from delay of delivery.
IX - RETURNS & REFUNDS
9.1 Withdrawal right’s duration and conditions
Any non-professional customer could use its withdrawal right during a period of fourteen (14) days from the 1st day of delivery. After 14 days, the withdrawal option is terminated and the sale is final.
The products shall be returned with its original packaging, with the original labels attached, brand new, without any alterations nor being used or washed.
The client must fill the return form available in their personal account in the Order section:
- Connect to your account (upside your screen on the right)
- Choose "Order history and returns"
- Click on "Return"
- Print the document, where all instructions are given, and include it in your shipping.
In case the "Return" button doesn’t show it means the time for return has expired.
The return request will be confirmed by IPPL FRANCE to the client by email. If any questions please contact us by email: contact@maisongermaine.com.
For France, returns are free-of-charge in France metropolitan ONLY using the prepaid shipment label.
For other countries, goods will be returned at the customer’s own expense at the following address:
IPPL FRANCE, 229 rue St Honoré, 75001 Paris – FRANCE
If the client does not comply with these terms and conditions, including conditions of return or exchange, IPPL FRANCE cannot proceed to refund the products.
9.2 Refunds
A refund by IPPL FRANCE will be made within 8 days from the day the product has been received & in excellent condition.
Refund will be made through the same payment method used to pay the Order. If the payment means has expired, the Client shall contact the customer service to update the payment method. IPPL FRANCE cannot be liable if the refund is made on an expired payment credit card or other means of payment.
Gift cards and vouchers shall not be refunded.
X - GUARANTEES AND RESPONSIBILITY
IPPL FRANCE’s liability related to the Products is limited to the sale price of each product.
IPPL FRANCE will not be responsible or liable for any following losses, whatever the cause:– Loss of benefit or sales– Loss or revenue– Loss of profits or contract or opportunity– Loss of expecting savings– Loss of data– Loss of business, management or administration time– Damage to the image– Lost chance and especially of sale or purchase of a product
It should be noted that confidentiality of data exchanges is not guaranteed over the Internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the Internet.
Documents, details, descriptions and information related to the Products published on the website are not covered under any guarantee, express or implicit, except the guarantees provided by law.
Force Majeure
Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.
XI - APPLICABLE LAW – MEDIATION AND JURISDICTION
These General T&Cs are governed by the laws of France.
In the event of a dispute between the customers and IPPL FRANCE concerning the interpretation, performance or termination of this T&C’s, IPPL FRANCE strongly encourages the client to contact the company in the first instance to attempt to resolve the disagreement amicably. IPPL FRANCE hereby notifies clients that there are alternative dispute settlement options such as mediation or arbitration. In case of a dispute between the client and IPPL FRANCE not resolved by the Customer Service, IPPL FRANCE and the customer agree to refer the dispute to the French courts.